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Troubleshooting your P44 tracking
Troubleshooting your P44 tracking

The three most common issues we see when a project44 connection is not working

Nina Zegelbone avatar
Written by Nina Zegelbone
Updated over 2 months ago

Summary:

This guide is for carriers who have already created a P44 account and have connected via ELD. For instructions on setup - see this article.

This article covers the top three issues we see when a project44 connection is not working, and how to review/solve them.

Top three issues to check on when your project44 connection is not working:

  1. Does the truck number you provided for the Transfix load match the truck number in your project44 account? (how do I check this?)

  2. Is Transfix listed as a customer in your project44 account? (how do I check this?)

  3. Is your ELD connected properly to project44? (how do I check this?)

  1. Does the truck number you provided for the Transfix load match the truck number in your project44 account?

    1. Please ensure that the truck number you entered on your Transfix load matches the truck number in your project44 account exactly. Ex: 049 and 049, not 049 and 49.

    2. You can view your list of trucks in project44 by:

      1. Logging in to your project44 account

      2. Click on “Network” then click “Network Management Center” or navigate to this link

      3. From there, a new tab will open. Click in the Fleet section to the left. Here you will see the list of trucks you have connected on P44.

      4. If you do not see the truck there, please contact support@project44.com to add a new truck.

  2. Is Transfix listed as a customer in your project44 account?

    1. To check this:

      1. Login to your project44 account

      2. Click on “Network” then click “Network Management Center” or navigate to this link

      3. From there, a new tab will open. Click on the "Customers" section. Here you will see any customers you are connected to on project44.

      4. If you do not see Transfix - please contact your broker and they can add you to our network.

  3. Is your ELD added and up to date on project44?

    1. To check this:

      1. Login to your project44 account

      2. Click on “Network” then click “Network Management Center” or navigate to this link

      3. From there, a new tab will open. Click on ELD/GPS.

      4. If your ELD is connected properly - it will show up in this tab and say "Connected" or "Account OK"

      5. If there is a different message, please contact your broker and they can assist.

      6. If you need to add a new ELD connection, click the "Create" button in the top right corner and follow the directions.

If you've checked these steps and are still having issues, please contact your broker.

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