From the "My Loads" page, Select the load you need to request lumper on and tap the three dots in the top right corner. (only the assigned Driver / Dispatcher to the load will be able to request for lumper)
2. Tap "Request Lumper Payment"
3. Select your reimbursement method, the facility you're requesting lumper for and enter the $ amount.
4. If the facility uses Relay Payments, this will generate a code, which you can show to the lumper associate at the facility.
**Note:
a. This code is valid for 24 hours, it can only be used for this load, and only at the facility you selected.
b. You can generate one code per facility location per load, if you need to generate a second code for the same facility on the load please call us at 929 293 0380.
5. If the facility does not accept Relay Payments, we will request that you call us to generate a card (929 293 0380). Once generated, the card will be available in the Transfix app.
**NOTE: Card is valid for 24 hours, only for this load, and only for this facility.
6. Once you've utilized the card, please email your lumper receipt to carriersuccess@transfix.io within 24 hours. If you utilized the CODE, no receipt is required.
If you have any questions, please email us at carrier-app-support@transfix.io