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Canceling a Direct Tender Without Canceling the Shipment

Morgan Williams avatar
Written by Morgan Williams
Updated over a year ago

Shippers are now able to remove a carrier assigned to a shipment via Direct Tender before the carrier has accepted the shipment.

Click on the shipment while it's still in the “Assigned” status, then click on “Cancel Direct Assignment” to remove the carrier.

This will also move the shipment to the “Action Needed” column of the Shipments page, where new coverage can be requested:

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