If a Carrier advises that they aren't receiving your notifications when a shipment is tendered to them, make sure they have a valid email address on file in your Shipper App. You can verify and update their contact emails by clicking on the Carrier Network tab, then selecting the Carrier. Their email address(es) will be displayed under Contacts. If no email address is listed, or if you need to add/edit the email addresses on file, just click on the Edit Carrier Details button.

From there, you can delete old email addresses, edit existing ones and add new ones. Be sure to click Save Changes when you're done!

If your Carrier still has trouble receiving your shipment emails, just let us know. We can verify on our end when the emails were sent and who they were sent to. You can always reach out to us at shipper-support@transfix.io and we'll be happy to assist!